With KBC Group
being the second largest bank in Belgium (only preceded by BNP Paribas Fortis), it can fall back on a strong retail audience with hundreds of agencies and millions of retail clients. Like any large bank out there, KBC has taken a couple of years ago the decision to invest heavily in their digital transformation. One of their spearheads in this transformational story, is the KBC app.
The KBC app
is together with the Belfius app a showcase of user friendliness, but more importantly an app that can serve multiple purposes
. Following the adage 'one app to serve all', the KBC app allows their Belgian clients to not only check their savings or execute electronic wire transfers, but also a myriad of other services. Think about ordering a ticket for the bus, parking your car, hiring a bike, etc...
Latest in this list of extra convenient services is a number of digital services the largest Belgian airport is offering to its passengers: getting through the security check
in a guaranteed timewindow, and access to the VIP lounge