is a business center, built and managed by Groep Heylen
. This state-of-the-art business center in Herentals (there is one in Roozendaal too) not only breathes inspiration and innovation, it also offers a full range of facilities and services towards its business clients. In the spirit of providing its business customers the latest in digital and technology, the people of Frame 21 contacted us regarding online and mobile order & pay in their venue
Frame 21's situation is that at several spots in the building, there is the possibility to take drinks and snacks. People working in the businesses in the business center could take these, and then write on a piece of paper what they exactly took. As can be imagined, there was monthly a gap between what was noted on paper and how many items were taken from the different fridges, as people sometimes tend to "forget" what they take.
Next to this delta, the administration of the building also suffered from a monthly tedious process: the registration and invoicing of the different people who took food and drink throughout the past month. They needed to assemble all the notes that were placed on the different spots throughout the building, then manually consolidate, and finally create the invoices. Needless to say that this process was very error prone, took a long time and all in all was pretty cumbersome.
When we were asked for a solution, we were comfortable to tell that Ask Emma
, our mobile order & pay solution
, would be a perfect fit for this. The final solution that we took live was based on an Android tablet that was put at each spot where you can order, that runs a Frame 21 webpage that includes an Ask Emma shop. Next to that, anyone can also interact with the Ask Emma chatbot
via Facebook Messenger.